How can I make a complaint?

We are sorry you are not happy, and we are here to put things right.

If something hasn’t gone to plan with your order or experience, we take it seriously. Your feedback helps us improve.

How can I make a complaint?

You can submit a complaint by filling out our Contact Form and selecting “I would like to make a complaint” from the drop down menu. Please include:

• Your order number (if you have one)
• A brief summary of the issue
• What outcome you would like

We will acknowledge your complaint within 2 working days and aim to respond in full within 5 working days. 

What if you are not satisfied?

If you're unhappy with how we've handled your complaint, you have the right to contact our regulator, the General Pharmaceutical council. Details can be found here.

We know it’s frustrating when things go wrong. Thank you for giving us the opportunity to resolve the issue.